UK ACCREDITATION FORUMISO 10002:2004 Quality Management
ISO 10002 provides guidance for an effective complaints-handling process focused on customers, transparency, accessibility and continual improvement.
Main focus areas
- Accessible complaint channels
- Objective handling
- Tracking and records
- Customer communication
- Analysis and improvement
Typical value
A structured management or technical standard can help an organization document responsibilities, control key activities, evaluate performance and improve confidence among interested parties. Certification or accreditation requirements vary by standard and scope.