ISO/IEC 20000-1:2011 Certification

ISO/IEC 20000-1:2011 Certification

ISO/IEC 20000-1 provides requirements for establishing, operating, monitoring and improving an IT service-management system.

Main focus areas

• Service-management planning
• Incident and problem management
• Change and configuration control
• Service-level management
• Continual improvement

Typical value

A structured management or technical standard can help an organization document responsibilities, control key activities, evaluate performance and improve confidence among interested parties. Certification or accreditation requirements vary by standard and scope.